Service Desk Support
- Setup a Service Desk Infrastructure
- Implement Service Desk Tools & Processes
- Manage Service Desk Operations on-site or Remote
- Create & Manage client infrastructure specific knowledge base
Desktop Management start from imaging support services that focused on helping IT mangers ensure quick deployment and standardization of desktop across the organization for cost and time saving with better manageability and productivity. The service offering extends to provide end-user support by resolving user problems using remote troubleshooting techniques or desk-side visits for desktop systems problems, standard office applications, and technology refresh/upgrades. The offering also deals with IMAC activities and anti-virus management.